Scientific Journal of KubSAU

The competitiveness of any company engaged in the wholesale or retail sale of goods and services is substantially determined by the level of quality of the services provided. For the accompanying business of vertically integrated oil companies, the criterion of quality service is not an exception. Currently, cafes and shops at the refueling complex are not only a convenient service for customers, but also a solid source of additional revenues for the largest oil companies, each of which seeks to make the retail network attractive to customers by offering a wide range of goods in stores, ready meals in a cafe, and related services. To satisfy the needs of the client, it is necessary to offer a wide, but rational assortment of goods at the refueling complexes. The claimed goods must always be at the refueling complexes. The lack of goods necessary for the customer on the shelf means the loss of sales and profits, the order and location of goods that are not in demand - the formation of surpluses, returns to the supplier and write-offs. This also affects the overall economic performance of the company. In this regard, the increase of logistics service is one of the priority tasks of the accompanying business of vertically integrated oil companies