Name
Bondarenko Tatiana Ivanovna
Scholastic degree
•
Academic rank
associated professor
Honorary rank
—
Organization, job position
Kuban State Technological University
Web site url
—
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Articles count: 2
The article is devoted to the analysis of the institutional climate in Russia as a major factor conducive to sustained reproduction of small businesses in this country. Up-to-date review of the
key elements of the small business sector institutional climate developed as a result of businesses adaptation to the real-life institutional framework in Russi
The article deals with trends of development of the
banking sector in agro-industrial sector of economy.
It is confirmed that the Internet is a source of
information not only about the client, but also
information about bank, about problem points of its
growth. It is important that the bank was able to hear
the client, to change and to be responsible for the
mistakes. Important elements of feedback are
considered. The analysis of distribution of appeals on
channels of receipt is carried out. Important
principles of work with client on the Internet are
determined: openness and simplicity in work with
client; speed of reaction to publications; lack of tough
speech scripts; universality of specialists; individual
approach; innovation; management of flows of
feedbacks; promotion. The discount is provided for a
feedback of any tonality, it is gratitude to the
customer for the time which he doesn't regret for
writing of feedback about the company.
The department of client service will be able to react
to complaints of any tonality and to work with client
appeals of arriving from any sources such as phone
calls in call center, written complaints, and responses
from the website of the company because client
feedback through Internet resources as a source of
customer information and work of bank is important