Scientific Journal of KubSAU

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Shevchenko Anna Yurievna

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South-Russian State Technical University

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Articles count: 2

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2017 kb

MULTIDIMENSIONAL ANALYSIS SYSTEM AND QUALITY MANAGEMENT OF THE SERVICES: BACKGROUND, PROBLEMS, METHODS OF SO-LUTION. Part 2

Serbinovskiy B. Y. Shevchenko A. Y.

abstract 1011407003 issue 101 pp. 48 – 73 30.09.2014 ru 1401

The problems of quality of services and issues of cost management on the quality of services are analyzed in the article. Special attention is paid to companies that provide services of audit, consulting, examination and development of measures to improve fire safety and a labour safety at companies. Problems of quality of services are classified. Methods of multidimensional systems analysis of the problems of the quality of services are offered

209 kb

MULTIDIMENSIONAL ANALYSIS SYSTEM AND QUALITY MANAGEMENT OF THE SERVICES: BACKGROUND, PROBLEMS, METHODS OF SOLUTION. Part 1

Serbinovskiy B. Y. Shevchenko A. Y.

abstract 1001406104 issue 100 pp. 1580 – 1599 30.06.2014 ru 1401

The problems of quality of services and issues of cost management on the quality of services are analyzed. Special attention is paid to companies that provide services of audit, consulting, examination and development of measures to improve fire safety and a labor safety at the enterprises. Problems of quality of ser-vices have been classified. Results of the analysis of functions, methods and instruments of product quality control have been presented